RETURN/EXCHANGE POLICY

You have 15 days to decide if the item you purchased is right for you.

Makeup Nooli will refund any item(s), as long as they have not been damaged, soiled, washed, altered or worn, and that all labels and tags are attached. Al Zahra Boutique does not accept returns on any clearance items. You will receive an email confirmation when your return has been processed.

PLEASE NOTE: SHIPPING COSTS WILL NOT BE REFUNDED.

Please send your package via a prepaid, insured, and traceable method to the following address:

Makeup Nooli

Attn: Returns & Exchanges

 PO Box 983 Beit Hanina, Jerusalem, Israel

If you do not have the original packing slip, please include the following information with your return:

1. The name and address under which the order was placed

2. Your name and billing address (if different from #1)

3. What item(s) you are returning, with item number, if available

4. The item(s) price(s)

5. Your reason for returning

6. The form of payment

7. What you’d like us to do (return money to credit card, receive store credit, exchange for new merchandise)

Be sure to keep the tracking number from your return label, as we have no way of accessing or verifying tracking numbers.

Makeup Nooli does not have this information on file and is not responsible for returns not received by us unless proof of your return package is provided.

REDEEMING MERCHANDISE CREDIT:

If you have received merchandise credit, you can redeem it online at www.MakeupNooli.com.

RETURN/EXCHANGES STATUS:

Please allow 2-3 weeks from the time you mailed us your package for your return/exchange to be processed. You can find out if your package has been received by emailing us at info@MakeupNooli.com. We will need your name, order number, billing zip code, and as much additional information as you can provide.

PRICE ADJUSTMENT POLICY:

Makeup Nooli offers a one-time price adjustment if an item is marked down within 15 days from the original purchase date. To obtain a price adjustment, you can email us within 15 days of your order. Please provide the original order number, the item number, the original price, and the sale price. You will receive a merchandise credit for the difference between the original price and the sale price.

OTHER INQUIRIES:

Please email us at info@MakeupNooli.com. Include as much information about your order as possible, starting with your first and last name and the order number, in addition to any inquiries you have. You will receive a reply via email.